Once you experience a CTD you should run a repair or clean on your system. Downloading Entropia Universe is fairly easy, it's a multiple-step process but mostly running automatically. This page is part of the general Entropia Universe Guide and also referred to in the Entropia Universe beginners guide. So far the most identified issue is for people running windows 7, 64 bit. First you download and install the installer, which installs the so called "Client Loader" which then downloads the actual game content.